Authentication Failed

Symptom

remote: Authentication required
fatal: Authentication failed for 'https://<INSTANCE>.git.eu/<USERNAME>/<REPO>.git/'

Cause

The account that owns the token is deactivated. Its tokens stop working until the account is active again.

Diagnose

Sign in on the instance website (https://<INSTANCE>.git.eu). If the account is deactivated, the website refuses the sign-in too.

Fix

Option A - Contact your instance operator (recommended)

Ask the instance operator why the account is deactivated and whether it can be activated again.

Option B - Use another account

If you work for a team, use your own active account and ask the repository owner for access.

Verify

git ls-remote https://<INSTANCE>.git.eu/<USERNAME>/<REPO>.git

It lists the branches and tags, with no Authentication failed line.

Prevent

• Keep the account email address current, so you receive the instance's account notices.

Related

• Access Denied (403)
• Use a Personal Access Token
• Knowledge Base - HTTPS Authentication